Faq

Shipping policy

Priority Mail, Standard Shipping, and Priority Mail Express

Not yet! We currently only ship within the USA, but we're working on offering international shipping.

Yes! We offer free shipping on all orders

Yes, we offer the option to pay for Priority Mail Express

Damaged goods can be returned or exchanged. Please reach out to customer care for assistance at care@wearesolana.com

Returns and exchanges

If you need to process a return, please email care@wearesolana.com. You will be given a return slip with return address

No, we got you! We offer free returns within 15 days of purchase for a full refund and free exchanges within 30 days of purchase. Please note that exchanges are considered final sale

No, in accordance with health and safety standard, we are unable to accept worn or used returns

You may return any unused or unworn item within 30 days for refund or within 60 days for store credit

We issue full refunds on any unused items returned within 30 days. Store credit for any unused items returned after 30 but before 60 days

Sizing + Care

We've designed our Solanas to fit true to size. If you're in between sizes, we recommend sizing up for the perfect fit. Please check our product pages for more specific information on each design.

Though most espadrilles are meant to be worn for one season, we've built our Solanas to last you much, much longer if well cared for. Our espadrilles are made with 100% natural jute, a natural fiber that does not like water! The main secret to preserving your Solanas is keeping them away from water.

To clean the upper fabric, use a clean cotton cloth and diluted water detergent mixture. Scrub off any dirt in a circular motion and repeat as needed. Do not scrub the embroidery, instead dab the affected area gently. Let your Solanas dry naturally.

Craftsmanship Process

We make our espadrilles and mules in a family run atelier in Alicante, Spain, where this craft has been practiced for centuries!

All our materials are sourced locally, in the Valencia region.

Yes! We are proud to say that all components of a Solana shoe are either naturally sourced or recycled.

Yes! All Solanas are 100% vegan.